Andy Norman

Andy Norman has extensive experience in customer service and sales support, currently serving as a CSR 4/Dispatcher at the Cooperative Response Center (CRC) since March 2007, demonstrating exceptional multi-tasking abilities and problem-solving skills while consistently achieving quality and revenue goals. Previously, Norman worked as a Customer Service Representative at T-Mobile, where an average quality score of over 90% was maintained, and as a Sales Support Specialist at Unum, contributing to high sales quote generation and mentoring trainees. Norman holds a Bachelor of Applied Science in Business Administration and Management from Chattanooga State Community College and attended the University of Tennessee, Knoxville from 1996 to 1998.