Carlos Torres

Carlos Torres is an accomplished professional with extensive experience in customer relationship management, market intelligence, and analytics. Currently serving as Gerente de Clientes at Coopeuch since 2018, Carlos oversees the CRM, Analytics, Segments, and Pricing teams. Previously, from 2015 to 2018, Carlos held the position of Gerente de Inteligencia de Mercado at WOM Chile, where responsibilities included customer analysis, competitive research, and market trend evaluation, leading a team of nine and reporting to the CMO. From 2011 to 2015, Carlos worked as Subgerente de Inteligencia de Negocios e Investigacion de Mercado at Entel, focusing on customer studies and sales target management. Prior roles include Jefe de Conocimiento de Clientes at Banco Estado and Senior Analyst at LAN Airlines. Academic credentials include an MBA in Economics from Universidad Adolfo Ibáñez and a Master's degree in Engineering Sciences, along with a degree in Civil Industrial Engineering from Pontificia Universidad Católica de Chile.