Coordinated Transportation Solutions
Melissa Coleman is an experienced professional with a diverse background in education, consultancy, and marketing. Currently serving as the Manager of Learning and Development at Coordinated Transportation Solutions, Inc. since August 2023, Melissa has previously held positions ranging from Substitute Teacher at Trumbull Public Schools to Services Operations Manager at Inverta, where operational efficiencies were enhanced for external customer service. At Forrester, Melissa contributed significantly as a Consultant and Consulting Operations Manager within B2B Marketing, Sales, and Strategy. Past experience includes project management and marketing roles at MetLife and leadership program management for The Connecticut Forum. Melissa holds a Master of Arts in Secondary Education and a Bachelor of Science in Biology and Secondary Education from the University of Connecticut.
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Coordinated Transportation Solutions
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A nationally recognized leader in non-emergent transportation, Coordinated Transportation Solutions, Inc. (CTS), headquartered in Trumbull, Connecticut, is a not-for-profit 501(c)3 organization dedicated to its mission of increasing the availability of cost-effective and efficient transportation services to transportation-disadvantaged individuals and communities. With twenty-five years of experience and a reputation for exemplary customer service, CTS creates solutions and manages transportation benefit programs for government agencies, health plans, healthcare facilities, school districts, not-for-profit organizations and injured workers’ programs. CTS utilizes a holistic customer-focused approach, state-of-the-art technology, deep contractual and programmatic compliance experience, and quality assurance practices to deliver the highest level of customer care.