Devis Garces is a Digital Product Senior Analyst at Copa Airlines, currently leading the strategy to transition passenger interactions from call centers to digital channels. With expertise in business analysis, Garces collaborates across departments to enhance digital engagement, focusing on voluntary changes for revenue and redemption tickets. Previous roles include business lead on product teams for ticket changes, cancellations, and check-ins, along with academic tutoring at the University of the Ozarks. Garces’ experience spans internships in merchandising and business intelligence, customer service roles at Geek Squad, Just Energy, and Sprint, and a strong educational background with a double major in Business Administration and Strategic Communication.
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