Ioana Theoktisto

Ioana Theoktisto has extensive experience in the airline industry, currently serving as the ConnectMiles Service Center Manager at Copa Airlines since August 2006, overseeing the company's loyalty program. Previous roles at Copa Airlines include Customer Insights Coordinator, Product Analyst, Frequent Flyer Program Analyst, and Budget Analyst, where responsibilities ranged from customer experience enhancements to financial management. Prior to Copa Airlines, Ioana worked at Global Bank as a Risk and Credit Analyst, focusing on risk evaluation for commercial customers. Ioana holds a Bachelor’s Degree in Accounting and Finance from Universidad Católica Santa María La Antigua, earned between 1999 and 2003.