Hazem ElNadi is a Senior Vice President at COPC Inc., where they lead business development initiatives in the MENA region. With a PhD and a Master of Arts in Mass Communication, Hazem has extensive experience in customer service, management consulting, and operational strategy. They previously held leadership positions at HSBC, FedEx Express, and Vodafone, successfully overseeing major projects and enhancing service delivery models. Hazem's expertise also includes implementing COPC standards and driving CX transformation strategies for various organizations.
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