Janelle C.

Janelle C. has a diverse work experience spanning multiple industries, with their most recent role being Senior Director of Client Engagement at Copyright Clearance Center (CCC), where they utilize their expertise in copyright, technology, and metadata to drive strategic decision-making and facilitate business growth. Prior to that, they worked at Aberdeen as the Senior Director of Client Success, where they focused on scaling client success operations and led a team of Client Success and Program Managers. Janelle also has experience as the Director of Global Client Services at Green Leads LLC, as well as a background in account management at Genalytics Inc. (now Semcasting Inc.) and LexisNexis. Earlier in their career, they served as a National Account Manager at Lightbridge, where they managed operational items for key accounts in the telecommunications industry. Overall, Janelle C. brings a strong track record of driving client engagement and success with their extensive industry knowledge.

Janelle C. holds a Master of Arts (M.A.) degree in Integrated Marketing Communication from Suffolk University. Janelle also has a Bachelor of Science (B.S.) degree in Business Management from the University of Massachusetts Amherst. Additionally, they have obtained certifications such as Forrester CX Pro (CX-I) from Forrester and Certified Health Coach from the Institute for Integrative Nutrition. Janelle is also pursuing a certification in Certified Strategic Account Manager (CSAM) from the Strategic Account Management Association (SAMA).