Kyle Neipp

Kyle Neipp has a diverse work experience history, starting as a Team Leader at Chick-fil-A from April 2005 to April 2011, leading daily teams in all operational aspects and ensuring exceptional customer experiences. Kyle then worked as a Shift Supervisor at Starbucks from November 2011 to May 2014, leading store operations, training new employees, and motivating the team. From May 2014 to August 2015, Kyle served as a Sales Associate at Dillard's Inc., delivering personalized sales experiences, building client relationships, and increasing sales. At Verizon, they worked as an Experience Specialist from September 2015 to December 2016, fulfilling various roles such as in-store trainer, creating action plans, and conducting coaching sessions to achieve sales goals. Kyle joined Fusion Web Clinic in December 2016, initially working as a Software Support Specialist, providing exceptional customer support. Kyle then took on roles as a Customer Success Manager, Customer Education Director, and eventually became the Director of Customer Experience until October 2020. At Therapy Brands, Kyle worked as a Customer Success Manager from April 2017 to December 2017, Business Analyst from October 2020 to December 2021, and finally joined Copysmith in December 2021 as a Customer Experience Manager.

Kyle Neipp holds a Bachelor of Arts (BA) degree in English and Publication Studies from Clemson University, which they earned from 2010 to 2012. Before that, they attended Tri-County Technical College from 2007 to 2009, where they obtained an Associate of Arts degree. In addition to their formal education, they have obtained several certifications, including "Become a Conversational Support Expert" and "Build an effective Conversational Support team" from Intercom in December 2021. Kyle also achieved the "Duolingo Spanish Fluency: Elementary" certification from Duolingo in September 2016.