Jacob McDonald

Jacob McDonald is an experienced professional in the fields of implementation analysis and customer success, currently serving as an Implementation Analyst at Core10 since May 2022. Prior roles include Customer Success Manager at Microsoft, where responsibilities involved building relationships with Azure startups and managing over 125 accounts, and Member Engagement Coordinator at Maximus, focusing on aiding state medical insurance recipients. Previous experience at Microsoft also includes roles as Software Asset Management & Compliance Specialist and Licensing Analyst. Jacob's career began in business development positions at N3 and Insight, as well as with SAP Concur, where efforts centered on generating revenue and client engagement. An early career role as a Scout Reach Facilitator for the Boy Scouts of America reflects a commitment to community service. Jacob holds a Bachelor of Science in Business Administration with a concentration in Marketing from West Virginia State University.