Al Piehl, MSOP

Al Piehl, MSOP has a diverse work experience spanning over 17 years. Al has worked in various customer-facing roles, primarily focused on managing and servicing customer accounts in the IT and education sectors.

Most recently, Al worked as a Customer Success Manager at Coretelligent, where they managed and oversaw a portfolio of national clients. Prior to that, they held a similar role at ComTec Solutions, where they managed a portfolio of customers throughout New England and New York.

In addition to their IT-focused roles, Al also has experience in the education sector. Al worked as an Educator/Paraprofessional/Special Education professional at Kelly Educational Staffing, where they connected great people with great schools and provided continuity when teachers were absent.

Al's previous experience also includes serving as a Client Services Manager at Apogee, Inc., where they cultivated relationships with colleges and universities across Connecticut, Massachusetts, and New York. Al also worked as a Senior Service Delivery Manager at Presidio, managing and servicing enterprise and commercial customer accounts in multiple industries.

Before that, Al held roles as a Senior Account Service Manager and Service Account Manager at EMC. In these positions, they provided account management and maintenance/recovery support to customer accounts and acted as the customer's representative within the company. Al managed complex accounts and was responsible for managing commercial accounts in New England and Canada.

At the start of their career, Al worked as a Customer Relationship Manager at CA Technologies. In this role, they developed and maintained long-term relationships with major customers, providing quality service and acting as a central point of contact for information and support.

Overall, Al's work experience demonstrates their expertise in customer relationship management, account management, and delivering outstanding customer service in the IT and education sectors.

Al Piehl, MSOP has a Master's degree in Organizational Psychology from the University of Hartford. Prior to that, they obtained a Bachelor's degree in Political Science from Widener University. Additionally, they have obtained several certifications including Sales Foundations, Project Management Foundations, Learning Cloud Computing: Core Concepts, and Developing Executive Presence from institutions such as Lynda.com and LinkedIn.