Jouni Ollila

Jouni Ollila is a seasoned professional in customer support engineering and management, currently serving as the Manager of Customer Support Engineering at CoreWeave since February 2024. Prior experience includes notable roles at Sandvine, where Jouni held positions such as Global CX Support Director and Director of Escalations and Proactive Solutions, leading teams to enhance customer satisfaction and drive operational efficiency. Jouni's previous work at Procera Networks involved directing global support initiatives that established critical support processes and training programs. A strong foundation in technical support and team management spans across numerous companies, including leadership roles at Vicicom, Jalur Lebar Nasional, and PacketFront, demonstrating a consistent track record in optimizing support models and improving customer experience.