Cornell Scott - Hill Health Center
Lucy Rodriquez is an experienced professional in call center and healthcare administration, currently serving as the Director of Call Center Operations at Cornell Scott - Hill Health Center since December 2016. In this role, Lucy manages daily call center activities, oversees staff training and performance evaluations, and ensures high standards of customer service and patient satisfaction. Previous roles include managing various clinical departments as a Practice Administrator and Site Manager, and supervising healthcare eligibility for Xerox Corporation. Lucy has a solid background in customer service management with ValueOptions and extensive experience in scheduling and patient flow optimization. Education includes studies at Florida Metropolitan University between 2006 and 2007.