Cornell Scott - Hill Health Center
Lucy Rodriquez is an experienced professional in call center and healthcare administration, currently serving as the Director of Call Center Operations at Cornell Scott - Hill Health Center since December 2016. In this role, Lucy manages daily call center activities, oversees staff training and performance evaluations, and ensures high standards of customer service and patient satisfaction. Previous roles include managing various clinical departments as a Practice Administrator and Site Manager, and supervising healthcare eligibility for Xerox Corporation. Lucy has a solid background in customer service management with ValueOptions and extensive experience in scheduling and patient flow optimization. Education includes studies at Florida Metropolitan University between 2006 and 2007.
Cornell Scott - Hill Health Center
In 1968, members of the New Haven community, including Mr. Cornell Scott, partnered with the Yale School of Medicine to establish Connecticut’s first Federally Qualified Community Health Center—Hill Health Center. In the decades since welcoming our first patient, the Cornell Scott-Hill Health Center, as we are now known, has been providing comprehensive, compassionate care to communities throughout Greater New Haven. Along the way, we have opened new care sites and expanded our services in order to meet the needs of the people we serve. Today, the Cornell Scott-Hill Health Center is proud to stand as a national leader in community healthcare, offering state-of-the-art, integrated care at twenty care sites throughout New Haven County. We serve over 36,000 patients each year and work hard every day to continue the important work that Mr. Scott started, keeping close at mind his advocacy for community healthcare and his passion to meet the healthcare needs of the underserved.