Delivering the next wave of citizen engagement experiences with the world’s first interactive AI Metahuman Concierge platform, HOPE.

Vendor Description: HOPE (Helping Other People Empathetically) is designed to enhance Public Sector organizations across Federal, State and Local Government agencies with generative AI technology. We are the alternative to poor chatbot experiences or voice-only engagement systems. Our patent-pending interactive AI experience contributes to improved efficiency, cost-effectiveness, and overall service delivery anywhere at any time.
We offer a completely configurable SaaS platform that drives significant economic benefits such as:
Enhance citizen engagement 
Efficient issue resolution 
Streamlined procurement processes
Increase vendor management
Reduction in paper-based processes
Increase Operational efficiency
Improved case management


Our three differentiating feathers compared to other chatbots: Efficiency | Expertise | Empathy
Efficiency: Remove frustrating wait times with instant availability to every citizen.  Instantly scale your support team to engage with citizens, freeing your workforce to speak with agents as needed.
Expertise: Trained exhaustively on your agency’s information, HOPE becomes the most knowledgeable member of your team, ensuring accuracy and mastery for citizen engagement.
Empathy: Featuring an industry-first Empathy Engine, HOPE examines the words, inflection, and body language of citizens to react to what they are saying and feeling.

























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