Spencer M. is an accomplished IT leader with extensive experience in operations and infrastructure management. Currently serving as Director of Operations for Collaboration Services at Corning Incorporated, Spencer M. previously held various senior management roles at Vanguard from February 2006 to July 2022, including Senior Infrastructure Manager overseeing the Windows and Mac platform for a large enterprise, ITIL Change Management Manager, and Asset and Configuration Manager during a significant transition to ServiceNow. With a strong focus on automation, endpoint security, and cross-platform software deployment, Spencer M. has driven improvements in system performance and client satisfaction, achieving a 96% Crew to Leader Satisfaction rate. Spencer M. earned a Master's degree in Business Administration from Drexel University's LeBow College of Business, a Master of Science in Information Science from Penn State Great Valley, and a Bachelor of Engineering in Computer Engineering from The City College of New York.
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