Frank Martinez

Frank Martinez is a CXPA Professional Member with extensive experience in customer experience and related fields. Currently serving as the Head of Customer Experience at Corpay since July 2021, Frank emphasizes a customer-centric approach. Prior roles include Senior Consultant at both Netgem and Study Group, where responsibilities spanned customer experience design, market research, and project management. Frank has also held senior positions such as Chief Service & Experience Officer at Netgem and European Customer Engagement Leader at Marsh & McLennan Companies. Additional experience includes significant roles at Nielsen, TalkTalk, Nokia, and Vodafone Group, focusing on customer insights, account management, and product development. Frank holds a Master's degree in Modern Languages from Université de Montpellier Paul-Valéry and a Baccalaureat in Mathematics, Economics, and Languages from Lycée Lyautey au Maroc.