Gail Bruckshaw

Gail Bruckshaw is an experienced operations leader currently serving as Director of Operations at Cortex génie humain since April 2023. Prior to this role, Gail spent over a decade at Kyndryl and IBM, primarily as a Delivery Partner Executive across various domains including security, service management, and network services, while also managing quality service and client escalations. With prior experience as Web Support Manager at Aeroplan and Call Centre Manager at Hd Supply Canada, as well as a customer service supervisor role at Nettel assistance and Air Canada, Gail demonstrates a strong background in service delivery and team management, enhancing operational efficiencies and customer satisfaction throughout a diverse career in the technology and service industries.