Kelly Paola

Kelly Paola is a seasoned UX Researcher and Partner Support Lead at Cortico since March 2021, where responsibilities include defining user support strategy and managing platform logistics. Previously, Kelly served as a Freelance ESL Instructor and Educational Content Creator from May 2015 to March 2021, delivering tailored English lessons and creating original educational materials. Kelly's background also includes roles as Front Of House Manager at Fairlane, Senior Program Manager at Global Links, and Instructor at Universidad Nacional Autónoma de Nicaragua UNAN-León, showcasing a strong focus on customer service, cross-functional project management, and cultural competency. Educational credentials include a Bachelor of Science in Business Administration with concentrations in Finance and Spanish from the University of Pittsburgh, supplemented by studies at Universidad de Sevilla.