Michael Kennedy

Michael Kennedy has been with CoSo over 10 years and leads the Global Service Delivery and Customer Support teams to ensure the highest possible customer satisfaction, responsiveness, and service level guarantees for enterprise customers and large government agencies. In addition to technical on-boarding and support, he is responsible for all change and incident ITIL management. He has a long history of supporting and managing highly available SaaS solutions. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.