Emma Burns

Emma Burns is a seasoned professional in strategy and consumer insights, currently serving as the Senior Strategy and Category Insights Manager at Costa Coffee since August 2019. Their role involves partnering with the Global Leadership team to define corporate strategy and overseeing the delivery of strategic projects across various sectors. Emma has previously held positions including Consumer Insights Manager-UK and Global Insight Manager at Costa, where Emma led consumer insights initiatives and collaborated with multiple business functions. Prior experience includes roles at Kantar Worldpanel as a Category Analyst, PROPERCORN as a Student Brand Ambassador, and Focus4people as a Project Manager. Emma holds a Bachelor of Arts in Sociology from the University of Nottingham.