Shina Eastman

Shina Eastman has extensive experience in customer care and support, currently serving as a Consumer Care Representative at Costa Sunglasses since December 2018, where responsibilities include handling inbound calls for B2C and B2B customers and resolving warranty-related issues. Prior to this role, Shina worked as a Roadside Assistance representative at AAA, managing emergency service requests and processing insurance claims, and as a Product Page Optimizer at Del Mar Fans & Lighting, focusing on site improvements and keyword identification for client traffic enhancement. Additional experience includes serving as an Online Chat Representative at Gubagoo, where customer inquiries were addressed, and as a Customer Service Representative/Dispatcher at DMEautomotive, coordinating service appointments for vehicle owners.