Jarnigan Cook

Jarnigan Cook is a seasoned professional in support services and operations, currently serving as the Head of Support Services for Global eCommerce at Coupang since March 2018. In this role, Jarnigan leads comprehensive support services across various business verticals, including customer support and technical support, while fostering internal cross-functional collaboration. Previously, Jarnigan held the position of Director of Premier Support at Adobe Marketo, where responsibilities included the global oversight of elite support tiers and monetization of support services. Jarnigan also accumulated experience as a Senior Manager of Technical Support, Operations Manager at Allann Bros Coffee Roasters, and Manager of Sales and Customer Acquisition at Ameritech Machine Manufacturing. Jarnigan holds an MBA from Oregon State University and a Bachelor's degree in Business Administration with a focus on Marketing from the University of Oregon.