Kristi Punches

Kristi Punches, MSM CCSM, has extensive experience in customer success and implementation within the software and higher education sectors. At Ellucian, Kristi served as Customer Success Director for SAAS Products Implementation and later as Senior Manager of Customer Success, focusing on leading implementation teams and mentoring consultative concepts. Prior experience at CampusLogic as Customer Success Leader involved developing training programs, managing onboarding processes, and driving process improvements for Customer Success Managers. Kristi also held key positions at CSU-Global University, overseeing academic operations and developing systems for faculty management. Kristi's educational background includes a Master of Science in Management from Regis University, a Graduate Certificate in Creative Writing from the University of Denver, and a Bachelor's degree in Communication from Regis University.