Eman Absia has extensive experience in customer success and account management in various technology and online learning sectors. Currently serving as the Senior Director of Customer Success for Enterprise at Coursera since March 2018, Eman has played a key role in enhancing client engagement and retention strategies. Previously, Eman held the position of Director of Customer Success at Ooyala, where contributions included leading the global customer success strategy and managing the enterprise customer success for EMEA. Eman's earlier roles included leadership positions at Brave Bison and Limelight Networks, focusing on partner management, strategic account growth, and client servicing across multiple regions in Europe. Eman holds a foundation of customer service experience from a tenure at Blacks Leisure Group.
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