Lea Crawford

Lea Crawford is an experienced leader in customer success and account management, currently serving as the Head of Account Management for Customer Success at Coursera since February 2020. In this role, Lea focuses on building Coursera's Global Customer Success practice, managing a global team and portfolio of SMB accounts to enhance clients' learning and development outcomes. Prior to Coursera, Lea held several key positions at Rumie, including Head of Partner Success, and at Carrot Rewards, where responsibilities included managing partnerships and client onboarding. Lea's earlier experience encompasses roles at Enterprise Holdings, overseeing corporate accounts, and at Mosaic North America in marketing and project coordination. Lea holds a Bachelor of Arts (BA) Honours degree in Philosophy with a specialization in Business Ethics from Carleton University.