Mariana Souza Pereyra

Mariana Souza Pereyra currently serves as a Customer Support Specialist Tier 2 at Cover Genius, where responsibilities include managing inquiries through multiple channels, adapting to product nuances, and achieving KPIs for B2B and B2C SLAs. Prior experience includes positions at Alorica, where Mariana held roles as a Learning Specialist and Quality Assurance Analyst, as well as a Customer Service Agent at Nautilus Yachting Club. Previous roles also encompass administrative and sales positions at ZARVICH, front office duties at BIRIDEN, customs assistance at HCA Logistics, client account administration at Tata Consultancy Services, and a crew member at McDonald's Corporation. Mariana holds a Licenciatura en Artes Plasticas y Visuales and has completed specialized training in Human Resources Management and Administrative Accounting.