Gavin Gibson

Gavin Gibson is an experienced operations executive in the insurance industry, currently serving as General Manager Operations for Cover-More Group since May 2022, overseeing key functions such as Customer Service and Claims Dispute Resolution in Australia. Prior to this role, Gavin held several leadership positions at Zurich Financial Services Australia from January 2017 to May 2022, including APAC Customer Lead and Head of Customer Excellence & Strategy, focusing on customer initiatives and claims operations for Australia and New Zealand. Gavin's extensive background in claims management dates back to QBE Insurance from 2000 to 2016, where roles included Head of Short Tail Claims and various leadership capacities within claims experience and product management. Gavin holds a Graduate Diploma in Insurance and is a Fellow of ANZIIF from Deakin University, as well as a Bachelor of Business in Strategic Human Resource Management from the University of Southern Queensland.