Carmen N.

Carmen N. has extensive experience in government program analysis and customer service. Currently, Carmen serves as an Associate Government Program Analyst at Covered California since August 2018, following positions as Program Technician III - Hotline Team Lead and Program Technician III - Team Lead. Prior experience includes working as an Operations Analyst at Gap for a brief period in 2018, and a decade at Verizon Wireless from January 2006 to January 2017, where Carmen held several roles including Customer Service Representative, Resource Management Analyst, Attendance Coordinator, and Technical Support Representative. Carmen is currently pursuing a degree at California State University-Sacramento, expected to complete in May 2025, with previous studies at Folsom Lake College from 2016 to 2018.