Paulo Caius

Paulo Caius is an experienced professional in customer success and sales, currently serving as a Customer Success Manager at Coverflex since October 2023, where a proactive, value-driven approach has been adopted to enhance client satisfaction and retention. Prior to this role, Paulo managed relationships with 170 mid-market and enterprise clients as an Account Manager at Coverflex. Previous positions include Senior Sales and Customer Success Manager at ATV Europe, where significant revenue was generated through personalized upselling tactics, and Head of Business Development at Decantify, a DTC marketplace start-up. Education includes an MBA in Strategy and Entrepreneurship from Católica Lisbon School of Business and Economics and several other academic qualifications from institutions like Università Bocconi and UC Berkeley.