Jack Storz

Jack Storz is an accomplished customer care specialist with extensive experience in client advocacy, onboarding, and project management within the B2B SaaS sector. Currently a Customer Care Specialist II at Cox Automotive Inc., Jack has maintained an impressive CSAT score of 97%. Previous roles at Carvana included onboarding lead and partner advocate, where Jack developed procedural flows that significantly reduced operational oversights and facilitated client retention. Jack's background also features leadership as a yoga instructor, back of house manager, and an internship with CNN, which involved managing production teams and producing televised segments. Jack holds a Bachelor of Arts in Communication and Media Studies from Oglethorpe University and is pursuing a Master of Business Administration at The University of Georgia.