Lydia V. James

Lydia V. James is an accomplished professional with extensive experience in customer operations, sales, and technology management. Currently serving as AVP of Contact Center Operation & Center of Excellence at Cox Automotive Inc., Lydia focuses on enhancing client experiences through omnichannel adoption and digital enablement while establishing standardization across multiple business units. Previous roles at Manheim, a division of Cox Automotive, include senior director positions in inside sales and digital marketplaces, where Lydia successfully grew market share and implemented multi-channel integration strategies. Lydia's background also features leadership positions at The Home Depot, Booz Allen Hamilton, and Raytheon, where significant contributions to online user experiences and technology upgrades were made. Lydia holds a B.S. in Computer Information Systems from Saint Leo University and has been recognized for driving operational efficiencies and strategic initiatives throughout their career.