Chirag Gheewala

Chirag Gheewala is an accomplished professional with extensive experience in technology management, currently serving as the Director of Contact Center AI at Cox Communications since March 2013. Chirag has led various initiatives, including Chat BoT projects leveraging NLP and AI, developed the Cox Cloud portal using ServiceNow, and contributed to infrastructure automation efforts. With expertise in enterprise performance engineering and test automation, Chirag has established continuous integration practices and managed significant portfolios in shared services. Previous roles include senior management positions at Cognizant Technology Solutions and Patni Computer Systems. Chirag holds a Bachelor's degree in Computer Engineering from Dharmsinh Desai University.