Lindsey Schaefer

Lindsey Schaefer possesses extensive experience in customer care and audience development, currently serving as Customer Care Education Manager at Cox Communications since August 2014. In this role, responsibilities include collaborating with data analysts and leadership to address performance gaps and overseeing coaching for frontline agents. Previous positions at Cox Communications include Supervisor of Customer Care Performance Specialists, Onboarding Supervisor, and Account Services Supervisor, each focusing on team development and performance management. Prior to Cox, Lindsey served as Circulation/Audience Development Director at The Wichita Eagle, managing distribution and a team of employees. Additional experience includes positions at Thrivent Financial and Corporate Lodging Consultants. Lindsey holds a Bachelor of Business Administration in Management from Fort Hays State University and an Associate of Science in Business Administration and Management from Butler Community College.