Vernon West

Vernon West is an experienced professional in customer experience design and management with a strong background in cross-functional collaboration and project leadership. Currently serving as Senior Manager of Customer Experience Design at Cox Communications since January 2015, Vernon focuses on aligning business perspectives to prioritize the customer. Prior to this role, Vernon held various positions at Lowe's Companies, Inc. from July 2005 to November 2014, including Design Lead and Delivery Lead for the Transformational Customer Experience initiative. Vernon also has experience in marketing and account management from previous roles at Spevco and Quantum Events. Vernon holds a Bachelor of Arts in Business Administration and Management from the University of North Carolina at Charlotte.