Vivian Chrystine Silva de Castilho

Vivian Chrystine Silva de Castilho is an experienced professional in customer experience and support, currently serving as an Analista de Customer Experience Pleno at CPFL Energia since May 2021, focusing on customer satisfaction across various channels. Prior roles include a Junior Analyst in customer experience at iFood and a customer service assistant at Muller 2 Logística e Transportes S/A, where responsibilities encompassed relationship management, logistics, and process control. As an entrepreneur in e-commerce since November 2018, Vivian has developed a strong independent sales operation. Educational qualifications include an MBA in Communication and Customer Experience from UniFECAF, a Technologist degree in Marketing Management from UniCesumar, and a Bachelor's degree in Psychology from Centro Universitário Padre Anchieta.