CPFL Energia
Vivian Chrystine Silva de Castilho is an experienced professional in customer experience and support, currently serving as an Analista de Customer Experience Pleno at CPFL Energia since May 2021, focusing on customer satisfaction across various channels. Prior roles include a Junior Analyst in customer experience at iFood and a customer service assistant at Muller 2 Logística e Transportes S/A, where responsibilities encompassed relationship management, logistics, and process control. As an entrepreneur in e-commerce since November 2018, Vivian has developed a strong independent sales operation. Educational qualifications include an MBA in Communication and Customer Experience from UniFECAF, a Technologist degree in Marketing Management from UniCesumar, and a Bachelor's degree in Psychology from Centro Universitário Padre Anchieta.
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CPFL Energia
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CPFL Energia S.A. is a holding company. The Company, through its subsidiaries, distributes, generates, transmits and commercializes electricity in Brazil, as well as provides energy-related services. Its segments include Distribution, Conventional Generation Sources, Renewable Energy Generation, Commercialization and Services. The Company operates its distribution segment through its eight distributors. Its installed capacity in conventional generation is approximately 2, 200 megawatt (MW). The Company, through its subsidiary CPFL Geracao, holds equity interests in eight Hydroelectric Power Plants. It operates in the segment of generation of energy of renewable sources, such as wind, biomass thermal plants, SHPPs and solar, through its subsidiary, CPFL Renovaveis. The Company operates in the segment of commercialization (power competitive supply) through its subsidiary, CPFL Brasil. The Company operates in the segment of value-added services providing electricity-related services.