Heather Spence

Heather Spence has a diverse work experience spanning over several decades. Heather started their career as an Assistant Banking Officer at Columbus Bank & Trust, Co. in 1994, where they focused on developing a sales base and managing daily operations. After that, they joined TSYS in 1994 as a Senior IS Business Solutions Consultant, leading the implementation of wallet functionality for digital payment solutions like Apple Pay and Samsung Pay. Heather also served as an Associate Client Consulting Director, providing consultative services to clients, and as a Senior Business Analyst, handling system issues and client requests.

In 2017, Heather joined FIS as a Senior Product Manager, responsible for developing and releasing new products in credit services for thousands of financial institutions. Heather also managed digital payment solutions, creating features like Card on File and Digital Issuance. Currently, they are working at CPI Card Group as the Head of Digital Products, leading the push provisioning and digital card initiatives, enabling cardholders to make digital payments.

Heather Spence, CSCIP, has a Bachelor of Arts degree in French from Auburn University, which they obtained from 1989 to 1992. Prior to that, they completed their high school education at Ursuline Academy from 1984 to 1988, focusing on college preparation. In addition to their formal education, they have obtained certifications in Pragmatic Marketing Foundations, Focus, Build, Market, Launch, and Price from Pragmatic Marketing in 2017, as well as CSCIP/P certification from Smart Card Alliance in 2015.