Rose Ortiz

Rose Ortiz has extensive experience in various roles related to customer service, sales, and operations. Rose is currently the Director of International Customer Planning and Procurement at Cra-Z-Art, a position they have held since June 2022. Prior to that, Rose worked as a Customer Service Manager at McLane Company, Inc. from November 2021 to July 2022.

From 2011 to 2020, Rose worked at Two's Company, where they held multiple positions including Director of Key Account Operations and Inventory Management, Director of Key Account Operations and Customer Compliance, and Manager of Key Account Coordinators. During their time at Two's Company, they achieved significant accomplishments such as reducing air freight by 26%, increasing drop ship sales by 48%, and achieving an 87% reduction in chargebacks.

Before joining Two's Company, Rose served as the Director of Customer Service and Sales Administration at Sportcraft from October 2009 to June 2011. Rose contributed to over $1M in efficiency improvements and oversaw all aspects of the organization's customer service policies.

Earlier in their career, Rose worked at Mega Brands from 1998 to 2009 in various roles including National Accounts Sales Specialist, Customer Service Supervisor, and Customer Specialist/Assistant to the Executive VP. Rose managed key accounts with yearly sales totaling $4M, defined roles and managed processes for a team of seven, and played a crucial role in opening a new distribution center.

Rose's work experience also includes a sales associate role at Rose Art / Mega Brands from 1997 to 1998, where they coordinated planning and shipping functions and maintained strong relationships with assigned customers.

Rose began their career as the Circulation Director at Laserviews/US Laser Video Inc. from June 1995 to September 1997, where they were responsible for maximizing circulation revenue and aligning circulation, advertising, and editorial interests.

Overall, Rose Ortiz has demonstrated expertise in customer service management, sales, operations, and inventory management throughout their career.

Rose Ortiz completed their high school education at Academic / Dr. Ronald E. McNair High School from 1982 to 1986, earning their HS Diploma. After high school, they pursued further education at the Institute of Business and Technology, where they obtained a Certification in Computer Operations. Additionally, in September 2020, Rose obtained a certification in Learning Access 2016 from LinkedIn.