Fatima Kamran, MBA

Fatima Kamran, MBA, has a diverse work experience spanning several industries. Most recently, they worked at CraftJack as an Account Manager, where they connected homeowners with pre-screened residential home improvement professionals. Fatima managed account changes for clients, handled billing inquiries, and resolved conflicts between service providers and homeowners.

Prior to CraftJack, Fatima served as a Lead Generation Specialist at INKAS® Payments, making cold calls to small- to medium-sized businesses across Canada for payment processing systems. Fatima also gained experience as a Training Coordinator at Sekure Payment Experts, where they coordinated training programs for new and current employees, created training materials, and collaborated with other departments.

Before that, Fatima worked at Fusion BPO Services as part of the CSR Operations team for Brightway Insurance, handling inbound calls regarding policy processing and assisting customers with insurance-related inquiries. Fatima also served as a Consumer Experience Specialist at Teleperformance, where they resolved customer concerns regarding Philips products and provided timely troubleshooting and closure of cases.

Earlier in their career, Fatima worked in lead generation roles at Digitech Payments and Sekure Merchant Solutions, making cold calls and generating leads for payment processing systems. Fatima also gained experience as a Content Writer at Clarity.pk and as a Program Coordinator at the National Business Education Accreditation Council (NBEAC). During their time at NBEAC, they mentored and guided registered Business Schools in completing self-assessment reports, coordinated peer review visits, and analyzed data for accreditation visits.

Fatima began their professional journey as a Management Trainee Officer at the National Business Education Accreditation Council (NBEAC), where they gained foundational experience in the field of higher education. Overall, their work experience showcases their strong communication skills, ability to handle diverse responsibilities, and adaptability in various industries.

Fatima Kamran pursued their education in a chronological manner starting with a Bachelor's Degree from Hamdard Institute of Management Sciences. Fatima completed their Bachelor's Degree in Bachelors of Business Administration with a concentration in Marketing and Management, from 2010 to 2014. Following this, they furthered their education by completing a Master of Business Administration (MBA) from Hamdard University between 2015 and 2017. Recently, from 2019 to 2021, Fatima attended Centre D'Éducation Des Adultes Champlain where they focused on Francization, although no specific degree was mentioned.