Megha N

Megha N is an accomplished professional with significant experience in customer experience and operations management across various industries. Currently serving as the Director and Head of Customer Experience and Operations at Creative Khichdi, Megha N successfully scaled the customer base from 30 to over 400 and achieved a 300% increase in turnover over seven years. Previous roles include Principal Consultant at Tech Mahindra Business Services, where consulting on customer experience strategies was highlighted, and Head of Customer Service and Strategy at Pepperfry, overseeing customer interactions and quality functions. Megha N has also held managerial positions at leading financial institutions, focusing on business solutions, service quality, and operational excellence. Educational credentials include advanced degrees in strategy management and customer experience management from the Indian Institute of Management, along with qualifications as a Chartered Accountant and Black Belt in Six Sigma.