Fraud Operations

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. 

CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.

here is what you will do when you join as a part of the team:

what will you do:

• work extensively on fraud and risk detection process to perform manual fraud review in order to detect fraudulent transactions
• maintain or exceed established standards for customer experience, and resolves complex issues with little supervision
• able to work closely with vendors and cross-functional teams for driving performance in the BAU activities
• review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
• independently resolve problems that require in depth investigation and/or research while maintaining the TAT agreed as per the process for seamless operations
• identify trends, emerging risks, and insights regarding fraud investigations
• collaborate closely with data science and risk teams to provide feedback on the observed fraud patterns as well as to create Fraud prevention tools
• developing measures for identifying and monitoring key risk indicators

you should apply If you have:

• built processes, follow risk rules, developed fraud prevention practices2-4 years experience in fraud, or significant law enforcement investigations
• excellent written and verbal communication skills ability to perform under pressure and manage multiple tasks and priorities independently
• proficiency in MS Office Word, Excel and PowerPoint applications with  intermediate skills in SQL