Irene Zadrutskaya

Irene Zadrutskaya has a diverse work experience spanning various roles and industries. Irene started their career as a Front Office Agent at Minsk Marriott Hotel in 2017, where they gained experience in customer service and front office operations. In 2018, they worked as an Executive Assistant at Virtual Reality Technologies LLC for a brief period. Irene then transitioned to Flyser, a health machine startup, where they worked as a Product Manager from December 2018 to November 2020. During their time at Flyser, they were involved in the development of patented machines and digital therapeutics for children with ADHD. In 2020, Irene joined Credentially, a company providing onboarding and compliance solutions for healthcare providers, where they currently hold a role.

Irene Zadrutskaya obtained their Bachelor's degree in Economics and Management from the Belarusian State Economic University, where they studied from 2013 to 2017. Additionally, they have obtained several certifications, including "Sales: Customer Success," "Avoiding Common Pitfalls in Customer Success Management," "Customer Experience: Journey Mapping," "Customer Service: Managing Customer Expectations," "Customer Success Management Fundamentals," "Onboarding and Adoption Best Practices for Customer Success Management," "Working with Upset Customers," "Jodi Glickman on Pitching Yourself," "Giving Your Elevator Pitch," and "Certified Customer Success Manager (CCSM) Level 1." These certifications were obtained from various institutions such as LinkedIn and SuccessHACKER, with the most recent certification being the "Certified Customer Success Manager (CCSM) Level 1" obtained in March 2023.