Prateek Malik

Prateek Malik currently serves as the Head of Customer Service at Credila Financial Services Limited, focusing on end-to-end customer experience and team management since February 2021. Previously, Prateek held various leadership positions at HDFC Credila Financial Services Limited, including Head of Customer Service and Zonal Head for the North & East regions, overseeing operations, compliance, and risk management, and achieving significant business growth. Prateek's experience at HDFC Limited includes roles such as Channel Head for TPDSA in Delhi-NCR, Centre Head for the Dwarka Branch, Credit Manager, and Country Manager for Mortgages and NRI portfolios in Qatar. Earlier experience includes a role at American Express as a Relationship Officer, excelling in business sourcing for high-net-worth clients. Prateek is pursuing a Management Development Program in Leadership from the Indian Institute of Management, Lucknow, and holds a master's degree from Holmes College, Sydney, along with a bachelor's degree in Accounting and Finance from Central Queensland University.