Credit Acceptance
Diana Kennedy is a seasoned professional in business analysis and project management with extensive experience in various sectors. Currently serving as a Senior Business Analyst at Credit Acceptance, Diana focuses on enhancing Contact Center Applications, particularly within the Aspect Unified IP platform. Prior to this role, Diana held positions at Spud Software Inc. as Account Manager and Business Analyst/Project Manager, managing customer relationships and overseeing software development projects. Diana's background includes project management for MIC Customs Solutions, administrative roles for local government, and experience in medical transcription. With a solid foundation in computer programming and business from ICM School of Business and Nordonia High School, Diana has developed a well-rounded skill set that spans customer service, project management, and technical analysis.