Sridhar Rajan is an experienced professional in the field of IT service management, currently serving as Director and Head of Control Tower at Crédit Agricole CIB, specializing in Incident Problem CMDB, Project PMO, and Event Management. With a robust background at RBS, Sridhar held various leadership roles including Vice President of Service Delivery Manager and Incident and Problem Manager, as well as Regional Incident Manager at Omnitech Services. Sridhar's educational credentials include a Master of Science in Network Systems from the University of Sunderland and a Bachelor's Degree in Electronics Engineering from Shivaji University.