Melanie Albert

Melanie Albert is an experienced professional in customer success and operations, currently serving as the VP of Customer Success at Credit Pulse since November 2024 and as the Owner/Principal of MEA Strategy since November 2020. With previous roles including Head of Customer Success at David Energy and Director of Customer Success at CPOHQ + Knoetic AI, Melanie has a proven track record in building retention-focused programs and enhancing customer experiences. Other notable positions include Director of BizOps + Strategy at Summit and VP of Operations at User Interviews, where operations were optimized for scaling and revenue generation. Early career roles included Director of Customer Experience at Helix Sleep and Global Alumni Program Manager at General Assemb.ly. Melanie holds a Bachelor of Arts in Psychology from the University of Maryland and is pursuing an MBA at the University of Colorado Denver.