Kelly Wagner-Grull

Kelly Wagner-Grull, MBA, currently serves as the Sr. Director of Digital, Member Experience at Credit Union of Colorado, where responsibilities include leading digital and member experience strategies, driving digital transformation, and fostering innovation through human-centered design thinking and data analysis. With a career at Credit Union of Colorado since 2010, previous roles include Director of Innovation and Member Experience, Director of Branch & Contact Center Operations, Regional Operations Manager, and Branch Manager, focusing on enhancing member experiences and operational efficiencies. Prior experience at Wells Fargo spanned roles such as Customer Service, Sales and Operations Manager IV, Senior Loan Administration Manager, and Sales and Marketing Coordinator/Home Equity Manager, emphasizing strong leadership and strategic planning in customer service and operations. Educational qualifications include a Master of Business Administration from Regis University and an Associate of Arts and Sciences in Sociology from the University of Colorado Colorado Springs.