Rayane Santana

Rayane Santana is a seasoned customer success professional currently serving as Customer Success Lead at Creditea México since September 2023. Previously, Rayane held various roles at epay, a Euronet Worldwide Company, from December 2007 to August 2023, including Implementation Coordinator, Implementation Analyst, Technical-Commercial After-sales Analyst, Technical Support Leader, and Technical Assistance. Core competencies include team coordination, operational process optimization, and extensive experience in managing post-sales activities and customer support for a large partner network. Rayane also volunteered as a Partnership and Sponsorship Project Manager at PMI São Paulo between October 2021 and February 2023. Educational background includes a Postgraduate degree in Project Management from FGV - Fundação Getulio Vargas, marketing studies from Universidade Anhembi Morumbi, and recent coursework in Service Experience Design from Tecnológico de Monterrey.