Victor Alves da Cruz

Victor Alves da Cruz is a User Experience Analyst at Creditas, responsible for enhancing customer experience throughout the customer journey, including pre-sales and post-sales support via various communication channels. Previous roles include User Experience Analyst at Turbi, Customer Experience Analyst at Flash Benefícios, and Customer Experience Analyst II at QuintoAndar, where Victor contributed to user support, data analysis, and process improvement. Experience also includes roles at Concentrix as a complaints analyst, providing customer service training at Instituto Bem-Estar, and administrative support at various companies. Victor holds a Bachelor's degree in Business Administration from Anhanguera Educacional and additional certifications in E-commerce and Digital Marketing.