Kumud Naugai

Kumud Naugai is an experienced professional in technical support and customer service, currently serving as the Enterprise Support Lead at CreditorWatch since March 2025. Previously, Kumud held various positions including Tier 2 Support Specialist at Odaseva, Senior Client Operations Specialist at TrueLayer, and Technical Support Specialist L2 at ezyCollect. Kumud's extensive experience includes managing support tickets, troubleshooting technical issues, collaborating with cross-functional teams, and improving customer onboarding processes. Kumud also worked as a Business Support Analyst at Westpac and had prominent roles at McKinsey & Company as a Systems Engineer 2 and Technical Advisor, alongside earlier experiences as a Support Specialist at PISoftek and Technical Operations Analyst at IBM. Kumud holds a Bachelor of Technology in Computer Science from Dr. A.P.J. Abdul Kalam Technical University.