Jeanette Kubler Ross

Jeanette Kubler Ross is an experienced professional in operational risk and control management with a career spanning several decades in the financial services sector. Currently serving as the Head of Operational Risk at Mercury® Financial since 2023, Jeanette previously held roles including Senior Lead Control Management Officer at Wells Fargo from 2022 to 2023, and Vice President of Control / Governance & Conduct Risk at JPMorgan Chase & Co. from 2017 to 2022. Earlier in their career, Jeanette was the Director of Client Services at First Data Corporation from 2007 to 2017, and Jeanette leveraged their expertise as a Process Engineering Manager at JPMorgan Chase & Co. from 1994 to 2007. Jeanette’s career began as a Customer Service Manager at American Express from 1986 to 1994.