Tom Hinrichs

Tom Hinrichs is an experienced professional in customer success and management, currently serving as an Enterprise Customer Success Manager at Cresta since May 2025. Prior roles include the same title at Pendo.io and a Customer Support Manager at ClickUp, where Tom led a high-performing international team. Tom's career also includes significant roles in sales as a Senior Sales Consultant at Burtek Energy and as General Manager at Nike, focusing on strategic planning and operational success. Tom's educational background encompasses an MBA and a Master's in Education from Arizona State University, along with a Bachelor's in Marketing from Iowa State University. Specialties include customer satisfaction, team management, process improvement, and data analysis.